Privacy Policy
Last updated: 2025-10-14
This Privacy Policy explains how [Prowin Properties] (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit this website or interact with us (for example through forms, calls, email, or WhatsApp).
1. Who we are
Controller: [Prowin Properties] • Email: [tech@prowinproperties.com] • Phone: +971588386194 • Address: Icon Tower - 1005 10th floor - Al Thanyah First - Barsha Heights - Dubai - United Arab Emirates.
2. Data we collect
| Category | Examples | Source |
|---|---|---|
| Contact | Name, phone, email | Forms you submit; calls; WhatsApp |
| Project Interest | Unit type, budget, message | Forms you submit |
| Technical | IP, device, browser, pages viewed | Cookies/analytics (see Cookies Policy) |
| Communications | Notes from our team | Created during support/sales |
3. How we use data (purposes & legal bases)
- Responding to enquiries, sharing prices/brochures, scheduling site visits (contract/legitimate interests)
- Customer service, follow-ups, and lead qualification (legitimate interests)
- Marketing communications with your consent; you can opt out anytime (consent)
- Analytics, site security, fraud prevention (legitimate interests)
- Compliance with laws and lawful requests (legal obligation)
4. Sharing
We may share data with: (a) the project developer or authorized brokers for availability and pricing; (b) service providers (hosting, CRM, analytics, communications); (c) authorities where legally required. We require appropriate safeguards by contract.
5. International transfers
Some providers may process data in other countries. Where required, we use safeguards such as standard contractual clauses or equivalent mechanisms.
6. Retention
We keep personal data only as long as necessary for the purposes above, typically up to [24 months] after last interaction, unless a longer period is required by law.
7. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, or portability, and object to certain processing. To exercise rights, contact us at [tech@prowinproperties.com]. You may withdraw consent for marketing at any time.
8. Cookies & tracking
We use cookies and similar technologies. See our Cookies Policy for details and controls.
9. Security
We use reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure.
10. Children
This website is not intended for children under 18. We do not knowingly collect data from minors.
11. Updates to this policy
We may update this policy to reflect changes in practices or law. We will post the new date at the top of this page.
12. Contact
Email: [tech@prowinproperties.com] • Phone: +971588386194 • Address: [Business Address]